Arrival and departure
The rooms, suites and holiday apartments are available for check-in from 2pm on the day of arrival. If you are arriving after 7pm, please inform us in advance. In that case we have to organize a Self Check-In.
On the day of departure, we ask that our guests vacate their room, apartment or suite by 10am.
Your four-legged friend can be accommodated with you in some of our rooms and apartments. Please enquire at the time of booking so that we may accommodate you. Accommodation for your pet during your stay is charged at €10.00 per day (not including food).
Please note that pets are not permitted in the hotel dining room, Wellness Zone or on the meadow (some areas of the meadow are excluded; please ask our staff for more details).
EU citizens can make payments in cash for sums up to €2999.00. Non-EU citizens may make payments in cash up to and beyond this sum.
We also accept Eurocheque cards (D), Visa and MasterCard.
The local tax is €1.50 per guest from 14 years old. In addition, you will receive the Holidaypass Premium Card, with which you may make unlimited free usse of the buses and regional trains throughout the South Tyrol region.
The listed prices of the rooms and suites are per person and per duration of stay. The apartment prices are given per unit and duration of stay.
Please note that smoking is not permitted anywhere in the hotel. All our rooms, suites and holiday apartments are non-smoking areas.
Ashtrays are provided in front of the hotel entrance area, on the balconies and on the terraces.
In the event of a cancellation, your booking will charged at the following rate (% of total amount):
- up to 20 days before arrival 0% (the deposit remains in the hotel for a future reservation)
- 19 to 3 days before arrival 50%
- up to 2 days before arrival and early departure 100%
A single room supplement of 50% is charged for single use of a double room.
As our reception is not staffed 24 hours a day, we politely request that you inform us of any special requirements and needs directly on your arrival at the hotel. You will also find a bell at reception, which you can use at any time to reach the hotel employee currently on duty.